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Partner 728x90

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nt 8 locking up

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    nt 8 locking up

    I was wondering in the new update if there has been locking up issues

    2018-06-12 07:57:59:436|3|16|Chart rendering failed. There is likely a problem with a chart object's OnRender method. D2D error = 'HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: The push and pop calls were unbalanced.
    '
    the chart locks up after a few minutes

    #2
    We are not receiving wide-spread reports of lockup issues which began after upgrading to the latest version (currently 8.0.14.1). We'll need to investigate further to find out why your NinjaTrader/PC is experiencing these symptoms.

    We do not advise posting your log/trace files on the forums. Please write into PlatformSupport[AT]NinjaTrader[DOT]com so we may assist you directly. Make sure to include a link to this forum post and also reference "1919766 ATTN Patrick G".

    To attach your log and trace files to that email:
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Patrick G.NinjaTrader Customer Service

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