The program was working fine until today, I have been using it for 2 months.
Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Connectivity issue
Collapse
X
-
Connectivity issue
Hello, I'm having an issue connecting to my Demo account, the account has not expired is still under 14 days use, I get this error message failed to connect, Network connection to the order, routing system is unavailable. I restored my computer network settings to default, reset my router and last uninstalled and install the program again but the issue persist, I don't have VPN use or any other software that changes my network settings. I don't know what else can I try.
The program was working fine until today, I have been using it for 2 months.Tags: None
-
Hello Rosales,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.
I look forward to your reply.
-
Issue Fixed
Hello, I just wanted to let you know that I tried everything I can think of, I had the feeling It was firmware issue since I had connectivity problems with other programs as well, so I decided to wipe my PC and re install the OS system, It's working again now. Thank you.
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Change colour of Stop market and limit orders to red and green via indicator script
by Rapine Heihei
Started by Rapine Heihei, 04-23-2024, 07:51 PM
|
2 responses
30 views
0 likes
|
Last Post
by Max238
Today, 02:25 AM
|
||
Started by Shansen, 08-30-2019, 10:18 PM
|
24 responses
943 views
0 likes
|
Last Post
by spwizard
Today, 01:29 AM
|
||
Started by Max238, Today, 01:28 AM
|
0 responses
9 views
0 likes
|
Last Post
by Max238
Today, 01:28 AM
|
||
Started by rocketman7, Today, 01:00 AM
|
0 responses
7 views
0 likes
|
Last Post
by rocketman7
Today, 01:00 AM
|
||
Started by wzgy0920, 04-20-2024, 06:09 PM
|
2 responses
28 views
0 likes
|
Last Post
by wzgy0920
Yesterday, 10:43 PM
|
Comment