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Partner 728x90

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historical data missing

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    historical data missing

    Hello,


    I am missing historical data from today in the following instruments:


    6E, 6J, 6B, NQ, YM and CL.


    When I try to reload all data nothing happens.


    ES btw is fine.



    Can you please check in, thank you.

    #2
    Hello Kaldo,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Sent you an email via NT 7. (Control-Center - Help - Mail to platform support)



      Unfortunately I received an error that the mail delivery failed.


      Did you receive a mail?

      Comment


        #4
        Hello Kaldo,

        Thank you for the reply.

        Unfortunately, we did not receive an email from you yet. Please attempt writing in without the log and trace files and we can try scheduling a remote support call with you to help resolve.

        I look forward to your reply.
        Chris Sch.NinjaTrader Customer Service

        Comment


          #5
          Ok, then you should check the control center support as well.


          Sending you the mail via outlook...

          Comment

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