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Failure on startup - need help!

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    Failure on startup - need help!

    Just went to run NT7 and before the program appeared on screen got the message "NinjaTrader application has stopped working." Immediately before that, I had Glary Utilities clean up my drives, eliminating empty files, defragging things, and so on. Can anyone identify what's going wrong and how to fix it? TIA.

    PBreen

    Here are the problem details:

    Description:
    Stopped working

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: ninjatrader.exe
    Problem Signature 02: 7.0.1000.38
    Problem Signature 03: 5a9d66f2
    Problem Signature 04: System
    Problem Signature 05: 2.0.0.0
    Problem Signature 06: 59924cd1
    Problem Signature 07: 37cf
    Problem Signature 08: 26
    Problem Signature 09: System.ArgumentException
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    #2
    Hello PBreen,

    Thank you for your post.

    Glad to assist. First, I suggest performing a restart of Windows - run any updates needed.

    If you still see the same error when launching, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.




    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    *
    Open your NinjaTrader folder under Documents.
    *
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    *
    Send the 2 compressed folders as attachments to this email.
    *
    Once complete, you can delete these compressed folders.
    Eric B.NinjaTrader Customer Service

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