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Emergency Stop order -- Please help Open live order

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    Emergency Stop order -- Please help Open live order

    I have an open live order that will not close. Jon

    #2
    Hi Jon, thanks for your note.

    It sounds like there is a stuck order in the database. Please reset the database and this will clear all simulation orders and historical executions:

    Please follow the instructions below to reset the NinjaTrader database. (This can take longer depending on the size of your database file and your system.)
    • Disconnect NinjaTrader from any open connections via File > Disconnect.
    • From the NinjaTrader Control Center window select the menu Tools > Options.
    • Select the 'Data' tab.
    • Press the 'Reset DB' button.
    • Press the 'OK' button.
    Please let me know if I can assist any further.
    Chris L.NinjaTrader Customer Service

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