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network connection error

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    network connection error

    Hi support, For the last 3 days , I cannot use my demo ninatradet account because I am getting: login failed: network connection to the order routing system is unavailable". please help me to continue use the platform.

    #2
    Hello moncar,
    I will be following up with you in the support ticket you have submitted. For future reference this item commonly is resolved by a router and PC restart.


    To restart your router please do the following:

    Unplug the power source from your router
    Leave it unplugged for ~20 seconds
    Plug the power source back in
    Restart your PC
    Please allow your router to reboot properly before starting NinjaTrader.
    Ryan M.NinjaTrader Customer Service

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