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unable to restore workspaces error
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unable to restore workspaces error
Hi. Just installed a fresh ninja 7 on fresh win 10. after the first launch, choose kinetic provider "end of the day". after that it issued a window with the error "unable to restore workspaces: the destination of the call raised an exception" and now if i try to load ninja again i see this error and loading stops.than i delete and re-install ninja, but problem stay. help me, pleaseLast edited by fniff; 02-12-2020, 08:17 PM.Tags: None
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Hello fniff,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2419766" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
I look forward to your reply.
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Hello,
Thank you for the post.
A basic uninstall and reinstall should resolve:- To perform a basic uninstall and reinstall:
- Close NinjaTrader
- Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
- From Add and Remove Programs select NinjaTrader 7 or 8 and click Remove.
Please let me know if your inquiry persists.Melissa J.NinjaTrader Customer Service
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Hello igbes,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2419766" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
I look forward to your reply.
Comment
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