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Can not connect to Continuum

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    Can not connect to Continuum

    Hello Rayan,
    when I want to start Ninja i get this error message:
    login failed: network connection to the order routing system is unavailable
    as i read your answer to another Member I restart the router and do the steps that you told him.
    But I have the Problem further , so no connection to the Continuum.

    So please help me.

    #2
    Hello MeckDüro,
    Can you please clarify if you have any Antivirus or Firewall programs at this time?
    Ryan M.NinjaTrader Customer Service

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      #3
      Only Windows Firewall and Avira.

      Comment


        #4
        Hello MeckDüro,
        Can you please add NinjaTrader to the exceptions list at this time? This may also be referred to as Allowed Programs.
        Ryan M.NinjaTrader Customer Service

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          #5
          Ninja Trader is on the list. Same error message. I disabled the Firewall and I still have the same problem.

          Comment


            #6
            Hello MeckDüro,
            Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.
            Open your NinjaTrader folder under My Documents.
            Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
            Send the 2 compressed folders as attachments to this email.
            Once complete, you can delete these compressed folders.
            Within the body of the email please add:
            ATTN RyanM
            https://ninjatrader.com/support/foru...d.php?t=111192
            Ryan M.NinjaTrader Customer Service

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