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Can not connect to Continuum

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  • NinjaTrader_RyanM
    replied
    Hello MeckDüro,
    Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.
    Open your NinjaTrader folder under My Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.
    Within the body of the email please add:
    ATTN RyanM
    https://ninjatrader.com/support/foru...d.php?t=111192

    Leave a comment:


  • MeckDüro
    replied
    Ninja Trader is on the list. Same error message. I disabled the Firewall and I still have the same problem.

    Leave a comment:


  • NinjaTrader_RyanM
    replied
    Hello MeckDüro,
    Can you please add NinjaTrader to the exceptions list at this time? This may also be referred to as Allowed Programs.

    Leave a comment:


  • MeckDüro
    replied
    Only Windows Firewall and Avira.

    Leave a comment:


  • NinjaTrader_RyanM
    replied
    Hello MeckDüro,
    Can you please clarify if you have any Antivirus or Firewall programs at this time?

    Leave a comment:


  • MeckDüro
    started a topic Can not connect to Continuum

    Can not connect to Continuum

    Hello Rayan,
    when I want to start Ninja i get this error message:
    login failed: network connection to the order routing system is unavailable
    as i read your answer to another Member I restart the router and do the steps that you told him.
    But I have the Problem further , so no connection to the Continuum.

    So please help me.

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