Can not connect to Continuum

[NinjaTrader_RyanM]

Hello MeckDüro,
Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.
Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.
Within the body of the email please add:
ATTN RyanM
https://ninjatrader.com/support/foru...d.php?t=111192

[MeckDüro]

Ninja Trader is on the list. Same error message. I disabled the Firewall and I still have the same problem.

[NinjaTrader_RyanM]

Hello MeckDüro,
Can you please add NinjaTrader to the exceptions list at this time? This may also be referred to as Allowed Programs.

[MeckDüro]

Only Windows Firewall and Avira.

[NinjaTrader_RyanM]

Hello MeckDüro,
Can you please clarify if you have any Antivirus or Firewall programs at this time?

[MeckDüro]

Hello Rayan,
when I want to start Ninja i get this error message:
login failed: network connection to the order routing system is unavailable
as i read your answer to another Member I restart the router and do the steps that you told him.
But I have the Problem further , so no connection to the Continuum.

So please help me.