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  • thanhtrung
    started a topic I have a question

    I have a question

    My platform is running ok but when I look at the log tab on the control panel I see a whole bunch of "failed to call method" and "error on calling" Just curious about this. Why is that happening and what would I have to do to clear it up? Like I said everything is working ok I'm just curious as to why this is showing up in my log file? Thanks..

  • NinjaTrader_ChrisSch
    replied
    Hello thanhtrung,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and a'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.

    Leave a comment:

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