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Demo login - realtime not ebled

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    Demo login - realtime not ebled

    Good Day,
    I have applied for a CQG demo but I'm not able to connect to realtime.
    See the attached log,
    Thank you


    #2
    Hello luigilafresa,

    Thank you for your post. A reset of your instrument database should resolve this.

    To reset your instruments please follow the steps below.

    Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
    Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
    Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.

    Let me know if you see the same after taking these steps. We have been advised that the data provider is performing system maintenance throughout today, so a temporary data or server issue may be occurring.

    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      thank you Eric,
      it was enough to restart NT7 (this morning it did not work)
      now it's working fine.
      Last edited by luigilafresa; 07-25-2018, 03:04 PM.

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