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Sounds not working

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    Sounds not working

    Hi there,

    I cannot for the life of me fix this issue. Only some of my sounds are working and I have recently upgraded to 8.0.21.1 and repaired and attempted to install over top and the C:\Program Files (x86)\NinjaTrader 8\sounds keep getting recreated with a bunch of faulty wav files.

    The sounds that work are anything >100kb i went and clicked them all.

    Either there is a bug with the compiler or something else is going on, but I would love to have some of my sounds back. zip them tar them whatever lol

    Thanks for you help.

    #2

    Hello,

    Thank you for your post.


    I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2484724 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once you have emailed these to us, you may delete these compressed folders.


    Thanks in advance; I look forward to resolving this item for you.
    Marco G.NinjaTrader Customer Service

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