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Unable to connect to TopStepTrader

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    Unable to connect to TopStepTrader

    Is the Rithmic data servers down? Today, I connected to TopStepTrader from 8:30 to 11:30 am EDT with no problems. I now get the following error messages when I try to connect to TopStepTrader.

    Do I need to do anything to fix this?


    8/7/2018 2:00 PM Default Unable to load server side config file: The remote server returned an error: (401) Unauthorized.
    8/7/2018 2:00 PM Default Unable to load server side config file: The remote server returned an error: (401) Unauthorized.
    8/7/2018 2:00 PM Connection TST: Unable to login: The remote certificate is invalid according to the validation procedure.(LoginFailed)
    8/7/2018 2:00 PM Default Unable to load server side config file: The remote server returned an error: (401) Unauthorized.
    8/7/2018 2:00 PM Connection TST: Primary connection=Connecting, Price feed=Connecting

    #2
    What version of NinjaTrader 7 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.X)

    I am able to connect to a TopStepTrader account in NinjaTrader 7 without issue. I suspect you're experiencing this because of a local connectivity issue or because of an issue between your PC and the necessary servers.

    To troubleshoot the connection issues, I recommend the following steps. Test after each step to see if the issue is resolved:
    • Restart NinjaTrader
    • Restart your modem and (if applicable) router
    • Restart your PC
    • Clear your DNS - Open the Command Prompt and run this command: ipconfig /flushdns
    • If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
    • Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 7 folder.
    • If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      I restarted everything, and now I am able connect to TST. I suspect it was a DNS cache issue. Anyway, thanks for the help.

      Comment

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