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Corrupt graphics display

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    Corrupt graphics display

    Hi,
    hope you can help,
    I'm encountering a visualisation problem that occurs only when I select the "Indicator" menu, the open charts are corrupted as seen in the sequence of images I post below. To restore I have to close and reopen the Ninja platform. Do you have any suggestion for solving the problem? Thank you in advance for your help.

    #2
    Hello lello,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2504900" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.

    Comment


      #3
      Thank you Chris,
      I'll follow your instructions and I will send you the email,
      bye, lello

      Comment

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