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Error Loading Chart

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    Error Loading Chart

    When trying to start a start a strategy for certain futures, I receive this error message. "Error on loading chart data 'Nybot': Error on loading historical data (20013). I'm using data from Kinetick and IB. I have checked my subscription in IB, and I receive the data in the IB platform.

    Kind Regards,

    Jason

    #2
    Hello jasonmsmith5,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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