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Ninjatrader crash during splash screen

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    Ninjatrader crash during splash screen

    Whenever I try to load up ninjatrader it begins loading the splash screen and crashes after "loading available connections" the program continues trying to load on the task manager but it just dies after a few seconds.

    Code:
    Faulting application name: NinjaTrader.exe, version: 7.0.1000.38, time stamp: 0x5b1e5892
    Faulting module name: ntdll.dll, version: 6.2.17134.1, time stamp: 0x207580e2
    Exception code: 0xc0000005
    Fault offset: 0x0000000000010457
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
    Faulting package full name: %14
    Faulting package-relative application ID: %15
    This is the event error I'm receiving. I've removed my workspaces, reinstalled the program, did a validation check on the ntdll.dll. I'm looking for any ideas for getting my ninjatrader started again.
    Attached Files

    #2
    Hello magnatauren,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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