• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Can't add some intruments

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    Can't add some intruments

    I recently opened an account with you ninjatrader broker and to have access to market metrics I also subscribed to kinetic.



    So i'm connected to kinetic and ninjatrader continuum i managed to add some market metrics
    but it is impossible to add other market metrics of which here is the list:



    TI5A.Z, VI6A.Z
    TI5D.Z, VI6D.Z
    TI6A.Z, VINA.Z
    TI6D.Z, VIND.Z
    TINA.Z, VIRA.Z
    TIRA.Z, VIRD.Z
    TIRD.Z
    VI5A.Z
    VI5D.Z


    Thank's.

    #2
    Hello gravdigaz6,

    Thank you for your post.

    Glad to assist. Do you receive an error on screen when setting up these instruments? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

    Or is the issue that no data is able to be received?

    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      no error appears on the screen.
      he does not find the instrument: (o instrument).
      is it possible to organize a ssession by taking control of my computer?

      Comment


        #4
        You may write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with a brief description of the issue and a method and time frame to reach you.

        Platform Support hours for phone and remote support are 8:30 AM - 6:00 PM EST.
        Eric B.NinjaTrader Customer Service

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by xsgex, Yesterday, 09:46 PM
        0 responses
        2 views
        0 likes
        Last Post xsgex
        by xsgex
         
        Started by Steve L, Yesterday, 09:36 PM
        0 responses
        3 views
        0 likes
        Last Post Steve L
        by Steve L
         
        Started by krugman25, Yesterday, 09:34 PM
        0 responses
        4 views
        0 likes
        Last Post krugman25  
        Started by indy73, Yesterday, 04:42 PM
        0 responses
        15 views
        0 likes
        Last Post indy73
        by indy73
         
        Started by Italianforex, Yesterday, 06:20 AM
        2 responses
        13 views
        0 likes
        Last Post gplatis
        by gplatis
         
        Working...
        X