NT7 suddenly crashes or becomes very slow

[Tiaforex]

I'm having a problem with NT7 since migrating to my new PC.

Everything works fine and speedily for a week. But every week NT7 suddenly slows to a crawl. It takes 5-10 minutes to load, then if I try to do anything on a chart it hangs for another 5-10 minutes. Task Manager shows NT7 using nearly 8 Meg of RAm when it usually only uses a fraction of that when running properly.

I've tried deleting the workspace.xml file and opening again but the same problem happens. What usually works is to completely uninstall and then reinstall and restore the original backup file when I migrated over. But this is less than ideal because I lose my trade history.

I am currently using a SIM account connected to a paid Kinetick feed.

I'd be grateful for any suggestions or help.

Thanks

[NinjaTrader_Marco]

Hello,

Thank you for your post.


I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2562908 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.