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Latest NT7 Update Major FAIL

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    Latest NT7 Update Major FAIL

    I just updated and am now unable to launch the app, even as an administrator:



    Great job, guys!

    I re-installed 7.0.1000.38 and that one seems to work fine. I should have known better than to jump on an Ninja update the first day...
    Last edited by molecool; 09-16-2018, 12:01 PM.

    #2
    I got different issue after update. When I try to run replay, NT7 just stops working. I get " not responding " and it just keeps loading forever. Also noticed NT7 got a little slower. DON'T UPDATE TO LATEST 7.0.1000.39

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      #3
      Thanks for testing! Looks like the same sort of update last year? When we had to update to rollover for next contract. Looks like they are only baking in 1 year at a time now.

      Comment


        #4
        Hello molecool & Peter79,

        Thank you for your posts.

        Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate these matters further.

        * Open your NinjaTrader folder under Documents.
        * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        * Send the 2 compressed folders as attachments to this email.
        * Once complete, you can delete these compressed folders.

        I look forward to your reply.
        Chris Sch.NinjaTrader Customer Service

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