Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

UniRenko charts not displaying correctly

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    UniRenko charts not displaying correctly

    This problem began last Monday coincidentally with the CQG date change.

    Starting NT, one UniRenko chart didn't display correctly - same as today's attached example chart.

    On Monday I switched between <Use instrument settings> and 'Default 24/7' which appeared to cure the problem, that's not working on the chart today.

    The chart will load correctly with the 'Default 24/5' setting, which isn't of course any use to me as it won't update till after midnight.

    Installed V 7.0.1000.39 over the top of .38 , instrument is the Sep 18 ES contract.

    There's a similar problem here:
    https://ninjatrader.com/support/foru...d.php?t=112135
    and was that problem resolved, if so, how ?
    Attached Files

    #2
    Does moving to the current contract 'ES 12-18' fix your problem?

    Comment


      #3
      Hello tradr,

      Thank you for your note.

      Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

      * Open your NinjaTrader folder under Documents.
      * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      * Send the 2 compressed folders as attachments to this email.
      * Once complete, you can delete these compressed folders.

      I look forward to your reply.
      Chris Sch.NinjaTrader Customer Service

      Comment


        #4
        files have been sent

        Comment


          #5
          Resetting instruments and deleting the cache resolved the issue here:

          To reset your instruments please follow the steps below.
          • Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
          • Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.

          To delete the cache, follow the steps below.
          • Shut down NinjaTrader.
          • Open the Documents > NinjaTrader 7 > db folder.
          • Delete the sub-folder named 'cache'.
          • Restart NinjaTrader and test.
          Patrick G.NinjaTrader Customer Service

          Comment

          Latest Posts

          Collapse

          Topics Statistics Last Post
          Started by thaison316, Today, 10:25 PM
          0 responses
          2 views
          0 likes
          Last Post thaison316  
          Started by demarcog, Today, 05:40 PM
          5 responses
          19 views
          0 likes
          Last Post demarcog  
          Started by cincai, Today, 08:16 PM
          0 responses
          6 views
          0 likes
          Last Post cincai
          by cincai
           
          Started by cincai, Today, 08:04 PM
          0 responses
          1 view
          0 likes
          Last Post cincai
          by cincai
           
          Started by demarcog, Today, 06:23 PM
          0 responses
          5 views
          0 likes
          Last Post demarcog  
          Working...
          X