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My NT7 stopped working

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    My NT7 stopped working

    Hello, my NT7 stopped working today. I don't know what can be a problem, my connection status is fine. Also when I opened my NT7 today, i got a message about new version NT7.

    https://www.dropbox.com/s/76xro25equ...t_212.png?dl=0

    #2
    NinjaTrader was able to open and stay open long enough for you to capture this screenshot. At what point does NinjaTrader stop working? Did you attempt to update the platform today? If so, did the issues begin after that update?
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      It was working fine in the morning, and just stopped working like two hours ago. I haven't done any updates at all

      Comment


        #4
        It's still not working

        Comment


          #5
          Originally posted by coolnyasha616 View Post
          It's still not working
          That's pretty vague and doesn't help much.

          What isn't working exactly? For what instruments?

          Comment


            #6
            When I open my chart the price is not moving and the chart looks like this


            https://www.dropbox.com/s/qbbyjze3tg...t_213.png?dl=0

            Comment


              #7
              None of the instruments are working

              Comment


                #8
                I don't know what can be a problem, it was working fine in the morning and then just stopped working. I haven't done any updates, or anything like that. The price is just not moving at all on all of the instruments

                Comment


                  #9
                  I see that you're running an older version of NinjaTrader 7. The newer version contains many critical updates to the database. I would advise that you update and then reset the instruments as a troubleshooter.

                  First, to update NinjaTrader, please follow the steps below:
                  • First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
                  • Click on the link: http://ninjatrader.com/PlatformDirect
                  • Enter your license key and press Submit
                  • Select 'NinjaTrader 7'
                  • Select 'Download'
                  • Critical: Before running the installer, ensure NinjaTrader is closed.

                  Lastly, to reset your instruments, please follow the steps below:
                  • Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
                  • Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
                  • Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection

                  If the issue persists, answer these questions:
                  • Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
                  • Is this feed a paid data subscription? Or a demo data feed?
                  • Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
                  Patrick G.NinjaTrader Customer Service

                  Comment


                    #10
                    It's still not working. I followed all the instructions above but it's still not working. Then I deleted NT7 from my computer completely. I downloaded it all over again, but it is still not working. I use demo version and I didn't see any errors coming up on my screen or any errors on control center area.

                    Comment


                      #11
                      Originally posted by coolnyasha616 View Post
                      When I open my chart the price is not moving and the chart looks like this


                      https://www.dropbox.com/s/qbbyjze3tg...t_213.png?dl=0
                      My chart looks exactly the same!

                      You missed rollover!

                      6A 12-18 is where the action is now!!!!!!!

                      Is that 6A a monthly contract? The 6A 10-18 would be the current one???

                      I only deal with the quarterly contracts.
                      Last edited by sledge; 09-17-2018, 06:20 PM.

                      Comment


                        #12
                        Thank you a lot, I just changed it to 12-18, and now it's working fine

                        Comment

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