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Backup utility is creating a corrupt file

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    Backup utility is creating a corrupt file

    When I try to create a backup, I point the backup folder to a local folder on a local drive. It runs for around a minute, then it fails with the message, "unable to create archive file due to a corrupted file or folder". I've never had any problems taking a backup before. And I haven't changed anything.

    #2
    Hello rcsingleton,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2581854" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Hi, Chris. Thanks for the response. I've sent you the log and trace folders according to your instructions.

      Comment


        #4
        Hi, Chris.

        I've narrowed down the problem and its not related to NinjaTrader. Thanks for your help!

        Comment

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