Realtime Trades from IB Not Updating ETF Chart

[kedrykvander]

I am trying to use a 1 minute chart of DIA from an Interactive Brokers connection. If I open a Stock, such as CSCO, the chart works and I can see the updates in realtime. I can see the realtime data updating Trader Workstation charts, so I know I have a valid subscription for the data. The SuperDOM and ChartTrader receive Bid and Ask prices and sizes, but I apparently am not receiving Trades, as the Market Analyzer's Last column is blank.

Following suggestions here, I have restarted, Window-Linked the Chart to the DOM (But the fact that Chart Trader's Bid/Ask are updating, I didn't figure this would accomplish much.

I did receive an error in the Control Center's Log at one point earlier today:
Instrument DIA Default is not enabled to receive real-time data. Please add the instrument to your IB account data subscriptions. Error: 'Requested market data is not subscribed.Delayed market data is not available.DIA ARCA/DEEP'

I tried changing to DIA|SMART in the instrument mapping, but that still has the same issue - I receive DOM data, but not trades.

[NinjaTrader_Melissa]

Hello,

Thank you for the post.

This message likely means that your Interactive Brokers is not enabled for this data.

To verify, we would like to take a look at your diagnostic files.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2586952 ATTN Melissa

I look forward to resolving your inquiry.

[kedrykvander]

Sent. Looking forward to your thoughts.

[kedrykvander]

Worked with Melissa, updated NinjaTrader, restarted the computer and now things are working again. Had to do all of those things before it did though.