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Playback is not loading

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    Playback is not loading

    Hello,

    The following messages shows up when I try to the replay market data @ Playback.

    "Playback connection: error in opening connection Playback Connection, exception caught: String was not recognized as a valid Date Time".

    I already started NinjaTrader using SAFE MODE but the problem does not solves.

    Please help me ASAP.

    Thanks

    AndresL

    #2
    Hello AndresL,

    Thank you for your post.

    Please send me your log and trace files, so I may investigate further. Log and trace files can be found at the locations below;

    Windows start menu > Documents > NinjaTrader 8 > log

    Windows start menu > Documents > NinjaTrader 8 > trace

    Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Zachary, Playback is not loading' in the subject header.
    Zachary S.NinjaTrader Customer Service

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