Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Playback is not loading

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Playback is not loading

    Hello,

    The following messages shows up when I try to the replay market data @ Playback.

    "Playback connection: error in opening connection Playback Connection, exception caught: String was not recognized as a valid Date Time".

    I already started NinjaTrader using SAFE MODE but the problem does not solves.

    Please help me ASAP.

    Thanks

    AndresL

    #2
    Hello AndresL,

    Thank you for your post.

    Please send me your log and trace files, so I may investigate further. Log and trace files can be found at the locations below;

    Windows start menu > Documents > NinjaTrader 8 > log

    Windows start menu > Documents > NinjaTrader 8 > trace

    Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Zachary, Playback is not loading' in the subject header.
    Zachary S.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by 05arminia, Today, 12:03 AM
    2 responses
    21 views
    0 likes
    Last Post 05arminia  
    Started by MakesTrades23, Yesterday, 10:39 PM
    1 response
    31 views
    0 likes
    Last Post NinjaTrader_Jason  
    Started by Emmarq25, Yesterday, 11:01 PM
    2 responses
    42 views
    0 likes
    Last Post NinjaTrader_ChrisSch  
    Started by Johnny, Yesterday, 01:11 PM
    7 responses
    76 views
    1 like
    Last Post brucerobinson  
    Started by Chief2014, Yesterday, 01:03 PM
    1 response
    25 views
    0 likes
    Last Post NinjaTrader_Jason  
    Working...
    X