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can't access my account please help

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    can't access my account please help

    when i try to sign into my Interactive Brokers demo account, it give me this error !!

    Login failed: IB.AdapterMessageLoop No connection codd be made
    because the target machine actively refused it
    fe80::8918 55bf:dc29:b3f9% 13:7496
    Attached Files
    Last edited by mateo-axel; 09-27-2018, 06:36 PM.

    #2
    Hello mateo-axel,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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