• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

can't access my account please help

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    can't access my account please help

    when i try to sign into my Interactive Brokers demo account, it give me this error !!

    Login failed: IB.AdapterMessageLoop No connection codd be made
    because the target machine actively refused it
    fe80::8918 55bf:dc29:b3f9% 13:7496
    Attached Files
    Last edited by mateo-axel; 09-27-2018, 05:36 PM.

    #2
    Hello mateo-axel,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by digibob, 12-13-2019, 10:01 PM
    4 responses
    14 views
    0 likes
    Last Post bltdavid  
    Started by TraderJim618, Today, 11:24 AM
    0 responses
    1 view
    0 likes
    Last Post TraderJim618  
    Started by NT-Roland, Today, 10:03 AM
    1 response
    7 views
    0 likes
    Last Post Lancer
    by Lancer
     
    Started by TraderJim618, 12-07-2019, 01:20 PM
    2 responses
    10 views
    0 likes
    Last Post TraderJim618  
    Started by kevinfloresz, Today, 09:46 AM
    0 responses
    12 views
    0 likes
    Last Post kevinfloresz  
    Working...
    X