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Impossible to connect .... again

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    Impossible to connect .... again

    Impossible to connect

    NJ7 13h Paris Time
    Licence Multi under Continuum CQG
    Message : Unspecified Error Please contact support desk
    Last edited by Pcomm69; 10-02-2018, 04:16 AM.

    #2
    Hello Pcomm69,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      All is work now
      thanks

      Comment

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