• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Impossible to connect .... again

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Impossible to connect .... again

    Impossible to connect

    NJ7 13h Paris Time
    Licence Multi under Continuum CQG
    Message : Unspecified Error Please contact support desk
    Last edited by Pcomm69; 10-02-2018, 04:16 AM.

    #2
    Hello Pcomm69,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      All is work now
      thanks

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by NinjaTrader_Brandon, Today, 10:24 AM
      0 responses
      11 views
      0 likes
      Last Post NinjaTrader_Brandon  
      Started by ptertich, Today, 07:56 AM
      1 response
      11 views
      0 likes
      Last Post NinjaTrader_ChrisL  
      Started by aslane, Today, 08:24 AM
      1 response
      14 views
      0 likes
      Last Post NinjaTrader_ChrisL  
      Started by Capablanca, Yesterday, 05:51 PM
      1 response
      11 views
      0 likes
      Last Post NinjaTrader_PaulH  
      Started by jackt, Today, 07:43 AM
      3 responses
      14 views
      0 likes
      Last Post NinjaTrader_PatrickG  
      Working...
      X