Chart/ # of bars - discrepancy between yesterday and today

[EnveousColnago]

I'd recommend,

....

I've noticed all this started with the new 09-20 ES contract. And when I go to open a chart, the ES 09-20 is not in the list under default like the previous ones were (see attached). Could that be related?

[EnveousColnago]

Once again, I really can't afford to sit on my hands indefinitely due to NinjaTrader not working. Please let me know if there is a number I can call to talk to someone if that would expedite the process

[NinjaTrader_PatrickG]

EnveousColnago , the time-based chart would help us isolate the symptom to only tick data or a broader issue. We'll need to perform that test to proceed. The Platform Support Team does not have an inbound phone number. Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Mail to Platform Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2608147 ATTN PatrickG

[EnveousColnago]

EnveousColnago , the time-based chart would help us isolate the symptom to only tick data or a broader issue. We'll need to perform that test to proceed. The Platform Support Team does not have an inbound phone number. Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Mail to Platform Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2608147 ATTN PatrickG

Just sent it to you

[EnveousColnago]

@NinjaTrader_PatrickG Here's another potential clue.. I opened a 450 tick chart at 6:24 this morning, then opened a 400 tick a few minutes ago, and there's a glaring issue on both - please see attached pic

[NinjaTrader_PatrickG]

EnveousColnago , I responded to your email. Please respond to my email so we may continue via email. If you'd like to continue on the forums, I'll need you to perform the time-based test discussed earlier.

If you don't see my email, please check your junk/spam folders for messages from @NinjaTrader.com

[bltdavid]

I've noticed all this started with the new 09-20 ES contract. And when I go to open a chart, the ES 09-20 is not in the list under default like the previous ones were (see attached). Could that be related?

Hmm, that pic shows every contract in your 'Default'
list set to the '09-19' contract -- which is quite strange
that every contract in your Default list is an expired
contract from last year. Is that on purpose?

You should probably do a Reset Instruments ...

But wait --
I think if you get an error message trying to run the 64-bit
version of the NinjaTrader.exe executable -- then you
probably have even larger issues. I'd recommend you
confirm the .NET installation is up to date, and then I'd
consider re-installing NinjaTrader 7 itself, maybe even
renaming your original "NinjaTrader 7" folder to something
like "Old.NinjaTrader 7", so that you can create a pristine
user folder installation as well.

But first --
Don't do anything without having backups, esp have
these backups offloaded to external drives, just in
case.

Are you having any other unexplained issues on this PC?
I mean, at some point, strange H/W issues with RAM
or HDDs could be causing data corruption issues.

If you find the cause of the issue, please let us know
here on the forum -- esp, let us know the steps taken
to resolve your situation.

I'm highly interested in this thread and hope we can
all learn something. Thanks!

Best regards, and good luck!

[bltdavid]

EnveousColnago , the time-based chart would help us isolate the symptom to only tick data or a broader issue. We'll need to perform that test to proceed. The Platform Support Team does not have an inbound phone number. Please send me your log and trace files so that I may look into what occurred.

EnveousColnago

In the past, the Platform Support Team has offered users the option of setting
an appointment for a Skype call where they call you -- and they've also used
remote login tools (such as TeamViewer) to inspect the NT installation on
your computer.

I hope that option still exists. You sound like you've reached that point.

[NinjaTrader_PatrickG]

bltdavid , yes, we were offering a phone call immediately when we received the files in this case. The statement of mine you've quoted was meant to be quite literal in that you cannot call us but we're more than happy to call you when needed.

I appreciate your assistance here and you're accurate for the most part on what steps to take to isolate/troubleshoot the symptoms being discussed here.