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Can't connect to data provider

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    Can't connect to data provider

    Hi,

    I have a lifetime license and I use NT v7.0.1000.40 (Live)

    When I try to connect to my data provider I get this message:
    "Login failed: The FCM you are trying to connect to is not authorized to use Ninja Trader with CQG"

    I followed the connection guide but the I do not have Continuum in my Provider pulldown list which I suspect is the problem (see attached screenshot).
    I did EVERYTHING as instructed and today even tried for the second time to enable my market data and even recieved an email telling
    "Your Market Data Enablement request has been completed.". Still I can't connect.


    I am falling in between the chairs here, getting dozens of useless emails from your guys, throwing at me connection guides I already tried.



    Please assist asap,
    Yaron
    Last edited by Yaron; 07-07-2020, 11:09 AM.

    #2
    Hello Yaron,

    Thank you for your note.

    I do apologize for any frustrations - it appears your license key is not currently enabled for NinjaTrader Continuum. In order to successfully build this connection and connect to your account, you'll need to have your lifetime license key configured for NinjaTrader Continuum.

    Please send an email including your license key (copied via Help > License Key) to platformsales[AT]ninjatrader[DOT]com with " NinjaTrader #2640981" in the subject line and our platform sales team will quickly convert your key and you'll be able to successfully connect to this account.

    We look forward to assisting further.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Hi,
      Just sent it as requested.
      Please tell me when I can connect.

      Thanks,
      Yaron

      Comment


        #4
        They converted the key, you can close this thread.
        Thanks
        Last edited by Yaron; 07-07-2020, 11:08 AM.

        Comment

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