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Quotes disconnect alert
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Quotes disconnect alert
My quotes from MBTrading have been disconnected periodically throughout the day today, but I am not getting a warning from NT that the connection has failed. The failed connection shows up in alerts, but nothing pops up on the screen. I seem to remember getting a pop up alert for a failed connection, is there a setting somewhere for this? Thanks.
AlanTags: None
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Perhaps the disconnects/reconnect is happening to fast for the sounds to be fired off.
Are your other sounds working? This may be a video card issue.
Please try restarting NinjaTrader.
Also, with your disconnects, if you are using a wireless router, try connecting directly to see if the disconnects continue.Ray S.NinjaTrader Customer Service
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Originally posted by NinjaTrader_RJStein View PostPerhaps the disconnects/reconnect is happening to fast for the sounds to be fired off.
Are your other sounds working? This may be a video card issue.
Please try restarting NinjaTrader.
Also, with your disconnects, if you are using a wireless router, try connecting directly to see if the disconnects continue.
Other sounds are working, such as stop filled, etc.
I restarted NT before the last 3 or 4 disconnects.
Connection is direct, wireless is not in use.
I did try one thing - I unchecked the audible alert box, restarted NT, and checked the box again. I've had 3 connection failures since, but still am not getting an audible alert. Thanks.
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Hello,
I suggest you pin down the reason for your disconnects first, please see below for some possible issues:
We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:- ISP issues
- Hardware firewall changing IP addresses frequently
- Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
- With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
- Broker/market data servers may be experiencing temporary downtime
Ray S.NinjaTrader Customer Service
Comment
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Originally posted by NinjaTrader_RJStein View PostHello,
I suggest you pin down the reason for your disconnects first, please see below for some possible issues:
We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:- ISP issues
- Hardware firewall changing IP addresses frequently
- Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
- With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
- Broker/market data servers may be experiencing temporary downtime
Comment
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