Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Weird fill using "CLOSE" button

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Weird fill using "CLOSE" button

    Hi all.
    I am testing a strategy. The latest trade, today, in YM had a weird fill.
    I entered the trade with a SELL @ 30173 (6 contracts). Seconds later, I closed the position using the CLOSE button. This resulted in a BUY of five contracts @ 30177, which was about the price at the time I hit the CLOSE button, and a BUY of one contract @ 30192!!! This is 15 ticks above the then-current price!!!
    Can someone explain to me what happened? And how to avoid this in the future.

    (By the way, this trade was in a simulateed account with Interactive Brokers.) Click image for larger version

Name:	2020-12-08  2.PNG
Views:	97
Size:	56.8 KB
ID:	1131296

    Thanks!

    #2
    Hello M_ichel,

    Thank you for writing in.

    So we may accurately analyze what occurred with this trade, please send an email to our platform support team with your log, trace, and database files using one of the methods below:

    Automatically:
    • Within NinjaTrader, go to the Control Center > Help > Mail to platform support...
    • Input your email address
    • Enter the Subject as "2868033 ATTN Clayton"
    • Feel free to share any other information you would like on the situation
    • Make sure 'Log and Trace files' and 'Database' is checked to include the requested files
    • Send the email

    Manually:
    • Open the file explorer and go to your "Documents" (sometimes called, "My Documents") folder
    • Open the NinjaTrader 7 folder
    • Single-click the 'log' folder to highlight it and then right-click > Send To > Compressed (zipped) Folder
    • Now do the same thing for the 'trace' and 'db' folder
    • Once compressed, attach the compressed files in an email to PlatformSupport[AT]NinjaTrader[DOT]com with the respective @ and .
    • Once complete, you may delete these compressed folders

    Please follow along with this video if you need some help: Click here for a demonstration of both methods

    We look forward to receiving your files and resolving your inquiry.
    Clayton G.NinjaTrader Customer Service

    Comment


      #3
      Hi Clayton.

      Files sent to you this morning.

      Thanks.

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by rtwave, Today, 01:49 PM
      0 responses
      8 views
      0 likes
      Last Post rtwave
      by rtwave
       
      Started by papaoutai, Today, 08:56 AM
      0 responses
      22 views
      0 likes
      Last Post papaoutai  
      Started by jdspwe, Today, 05:22 AM
      0 responses
      13 views
      0 likes
      Last Post jdspwe
      by jdspwe
       
      Started by JeremuFemstu, Today, 04:49 AM
      0 responses
      16 views
      0 likes
      Last Post JeremuFemstu  
      Started by pjsmith, Today, 04:11 AM
      1 response
      22 views
      0 likes
      Last Post Green Lobster CBD  
      Working...
      X