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Datafeed problem?

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    Datafeed problem?


    Can you guys tell me if I can solve this problem? I think it is a question of data feed, I have continuum CQG. Charts open regularly when not connected. As soon as I connect to the data feed it gives me this graphic error. See Attachment
    Attached Files

    #2
    Hello,

    Thanks for the post.

    I have moved your thread to the NinjaTrader 7 Platform Technical Support category as I can see in your screenshot that you are using NinjaTrader 7.

    That being said, we would need to take a look at your platform's diagnostic files to get a better idea of what is happening here.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Mail to Platform Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 2917648 ATTN Melissa

    Thanks in advance; I look forward to resolving your inquiry.
    Melissa J.NinjaTrader Customer Service

    Comment


      #3

      ok, i think i did. I'm not very experienced.

      Comment

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