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NinjaTrader
unable to connect to server error im getting when loading platform -help
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Hello,
Thank you for your posts.
Glad to assist. The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.
If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.
If you see the same on restart, Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.
We look forward to assisting further.Eric B.NinjaTrader Customer Service
Comment
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Thank you for your reply.
For security, your files cannot be uploaded - Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.
We look forward to assisting further.Eric B.NinjaTrader Customer Service
Comment
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Originally posted by NinjaTrader_Marco View PostHello,
Thanks for your replies.
There may be a regional issue with demo connections using NinjaTrader 7 specifically. Can you please clarify the country you are currently in so we may look further into this?
I look forward to your replies.
I'm in Italy
Comment
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Originally posted by NinjaTrader_Marco View PostHello,
Thanks for your replies.
There may be a regional issue with demo connections using NinjaTrader 7 specifically. Can you please clarify the country you are currently in so we may look further into this?
I look forward to your replies.
Comment
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Originally posted by NinjaTrader_Marco View PostHello,
Thanks for your replies.
There may be a regional issue with demo connections using NinjaTrader 7 specifically. Can you please clarify the country you are currently in so we may look further into this?
I look forward to your replies.
Comment
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