Historical data not load again

[poomberg]

Hello. I deleted all the history that I had (600 days) and now it does not load again at start of Ninja. Template same. Help me, please^^

[NinjaTrader_ChrisSch]

Hello poomberg,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3094305" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[bltdavid]

Can you recover it from your Recycle Bin?

600 days -- does that include any Tick data?

[poomberg]

Can you recover it from your Recycle Bin?

600 days -- does that include any Tick data?

yes - it all is tick data

no recover;(

[bltdavid]

I think you're a bit hosed, my friend.

In contrast to the many years of historical Minute and Year
data, the NinjaTrader historical data servers only retain one
year of the most recent historical Tick data.

600 - 365 => 235

Which means 235 days of your historical Tick data has
been lost and cannot be recovered via downloading from
NinjaTrader's historical data servers.

I presume for every new day of Tick data that is created
on their data servers, they drop the oldest day of Tick data
from approximately one year ago.

Deleting 600 days of Minute or Year data does not have
this problem. Since NinjaTrader historical data servers store
many years of Minute and Year data, it can all be recovered
by you via a simple manual download.

I'm not sure if the NT8 historical data servers have the same
retainment policy as the NT7 servers (it's highly doubtful that
NT8 retains more historical Tick data than NT7), but regardless,
the format of the historical data has changed in NT8.

NinjaTrader support can confirm all these details.

[NinjaTrader_RyanS]

Hello,

The NinjaTrader historical data servers have 365 days to tick data available for supported instruments, though some instruments may have more.

[poomberg]

At the start of the Ninja, my charts are empty. they are not loaded with historical perspective. only the data comes in and I see what happened to the price from the moment of connecting to the data feed

[NinjaTrader_RyanS]

Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: ##REQUESTID## ATTN ##ASSIGNED_FIRST## and include a link to this forum page


Thanks in advance-

[poomberg]

Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: ##REQUESTID## ATTN ##ASSIGNED_FIRST## and include a link to this forum page


Thanks in advance-

I already sent the file to your colleague. I'll send again as you say, just to make sure I don't confuse your work and cause you both to do the same job

[NinjaTrader_RyanS]

Hello,

So far we haven't received any files, can you try sending these manually instead to platformsupport[at]ninjatrader[dot]com?

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[poomberg]

Hello,

So far we haven't received any files, can you try sending these manually instead to platformsupport[at]ninjatrader[dot]com?

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

Re: Historical data not load again {3097509}

Done. I received an auto-letter about delivery to you

[poomberg]

I have updated Ninja 7 version to a fresh one and am trying to download history. The application has stopped responding and has been in this state for more than 5 hours

[NinjaTrader_RyanS]

Hello,

We still have not received any email or files from you, can you ensure you are referencing the ticket number and sending to the correct email address?

[poomberg]

Hello,

We still have not received any email or files from you, can you ensure you are referencing the ticket number and sending to the correct email address?

I sent it twice already and I receive a auto-letter with an answer that everything is "ok - your letter has been delivered."

once your colleague even answered me in that gmail thread of letters and told me to update the program to the latest version.

Could you tell me an alternative way to send you my trace files?

[poomberg]

Hello, Ninja support! That problem was solved, but I occasionally have problems with the long loading of the big picture daily chart using the cluster chat indicator. loading often takes long, long hours.

answer me, please, you, as people who know the internal algorithms of the Ninja. how can i speed up the download, what does it depend on?