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NinjaTrader
Historical data since monday not load
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Historical data since monday not load
I have the same problem since monday. At the start of the Ninja, my charts are empty. they are not loaded with historical perspective. only the data comes in and I see what happened to the price from the moment of connecting to the data feedTags: None
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Originally posted by NinjaTrader_Tyler View PostHello herniebb,
Thanks for posting.
What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
I look forward to being of assistance.
Comment
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I see that you're running an older version of NinjaTrader 7. The newer version contains many critical updates to the database. Please update NinjaTrader 7 and reset your instruments:
First, to update NinjaTrader, please follow the steps below:- First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link: https://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Under 'Prior Releases' select the version next to 'NinjaTrader 7' to begin your download.
- Critical: Before running the installer, ensure NinjaTrader is closed.
Lastly, to reset your instruments, please follow the steps below:- Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
- Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
- Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
Tyler M.NinjaTrader Customer Service
Comment
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Originally posted by NinjaTrader_Tyler View PostI see that you're running an older version of NinjaTrader 7. The newer version contains many critical updates to the database. Please update NinjaTrader 7 and reset your instruments:
First, to update NinjaTrader, please follow the steps below:- First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link: https://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Under 'Prior Releases' select the version next to 'NinjaTrader 7' to begin your download.
- Critical: Before running the installer, ensure NinjaTrader is closed.
Lastly, to reset your instruments, please follow the steps below:- Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
- Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
- Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
Comment
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Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.
Tyler M.NinjaTrader Customer Service
Comment
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Originally posted by NinjaTrader_Tyler View PostPlease follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.
Comment
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