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Charts disappeared from one of my workspaces!!!

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    Charts disappeared from one of my workspaces!!!

    Hi all.

    Just returned from two weeks vacation during which I didn't open NT.
    Now, I find that one of my workspaces no longer contains two charts. One of which had VERY important graphics documenting historical buy and sell points.
    Both charts are gone, the workspace is completely empty.
    Should I restore a backup? Is that the only way to recover my charts?

    Thanks.

    #2


    Thank you for your note.

    First, ensure the workspace you have open is the one that has your items saved and that they are not minimized. Hover over the NinjaTrader 7 icon on the Windows Taskbar to see if your charts are there. You can open other workspaces by going to File> Workspaces> Open

    If this does not resolve this, you can restore your workspaces from a backup if you completed one recently.

    Complete the following steps to restore a Backup Archive.
    • From within the Control Center window select the File menu. Then select the menu Utilities and the Restore... menu item
    • Select the backup archive to restore from the "Restore" file dialog window
    • Press the "Open" button

    I have provided a link below to our Help Guide that goes over backing up and restoring.
    If you have no backup you may be able to restore your workspaces to an earlier version in Windows
    • To do this within Windows open Documents> NinjaTrader 7
    • Right click on the Workspaces folder and select Properties
    • See if you have the ability to restore to an earlier version
    • If not, you will need to recreate your workspace

    To help prevent loss, ensure to do backup regularly.

    Ensure to always exit NinjaTrader by going to File> Exit or selecting the X at the top right of the Control Center. DO NOT right click on the NinjaTrader icon in the Windows Taskbar and select Close as Windows could close the charts/etc before asking to save your workspace, resulting in a blank workspace.

    If you have an anti virus/firewall program installed you will want to add NinjaTrader to its exception list.

    You will need to exclude the following directories.

    C:\Program Files (x86)\NinjaTrader 7 or C:\Program Files\NinjaTrader 7

    (My) Documents\NinjaTrader 7

    Additionally, if you have a backup or auto backup program you will want to pause it while using NinjaTrader so it does not conflict with saving your NinjaTrader files.

    Please let us know if we may be of further assistance.
    .
    Tyler M.NinjaTrader Customer Service

    Comment


      #3
      Lo and Behold!

      I just opened a session and my charts are there!!!

      Don't know what happened, but all's well that ends well!

      Since I had not opened a session for quite a while, maybe NinjaTrader was still in the process of getting data and was unable to display the charts as soon as I opened the workspace???

      Anyway, thanks for the help!

      Originally posted by NinjaTrader_Tyler View Post


      If you have no backup you may be able to restore...
      .
      Man! You better believe that I have backups! In two other locations too! (Are there still people that don't have backups???)

      Comment

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