Unable to load Historical Data

[jolly_capital]

Hi,
When I connect to my data feed, the chart loads data from the time at which I've connected to my data feed, however does not load any market data prior to that candle, and I cannot load historical data (the option is greyed out).
The lowest amount of days I load on any of my charts is 7, and I have double-checked that this is still the case.
I am running a current version of Windows OS.
I have reset all instruments, quit and reloaded NinjaTrader, and restarted my computer though this has not helped the situation.

Is there anything else I can try to get this data?

[NinjaTrader_ShawnB]

Hello jolly_capital,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry?

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '3172625 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[NinjaTrader_ShawnB]

Hello jolly_capital,

Thanks for your reply.

I see that you're running an older version of NinjaTrader 7. The newer version contains many critical updates to the database. Please update NinjaTrader 7 and reset your instruments:
First, to update NinjaTrader, please follow the steps below:

• First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Under 'Prior Releases' select the version next to 'NinjaTrader 7' to begin your download.
• Critical: Before running the installer, ensure NinjaTrader is closed.

Lastly, to reset your instruments, please follow the steps below:

• Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
• Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
• Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection

Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.