I checked under Tool Options Misc & filled in the correct smtp site. Then clicked test. The failure message is attached below.
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Mail support error
When NT failed to open charts again this morning, I closed the program in order to reboot. (Nothing else works). NT popped up an error message requesting that the logs be to support. I re-opened NT to do so, but it will not send.
I checked under Tool Options Misc & filled in the correct smtp site. Then clicked test. The failure message is attached below.Tags: None
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Hello,
Try leaving the SMTP blank. If this does not work, the mail to support feature does not work for a handful of customers. Please email us directly.
You can always attach log and trace files from Documents>NinjaTrader 6.5>log and trace. The files are named with dates.
For the crash please try the following:
Please try repairing your database:
1.Go to Tools --> Options --> Misc --> Repair DB
Please try repairing your NinjaTrader Installation:
1.Shut Down NinjaTrader
2.Go to Uninstall Programs in the Windows Control Panel
3.Select NinjaTrader and hit the "repair" button
If that does not work, try renaming your database:
1.Shut Down NinjaTrader
2.Go to \Documents\NinjaTrader6.5\db
3.Rename the file NinjaTrader.mbd to OldNinjaTrader.mbd
Note: you will lose a lot of or your data if you rename your database. However you can undo the process by deleting the new database that is created and reverting the old database name.DenNinjaTrader Customer Service
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Sorry for the delay in responding, Ben. After 5 retries & 3 reboots, I finally got NT running all the charts and once it was working, I did not want to TOUCH it until market close.
BTW, the 1st mail attempt did have a blank smtp field, the 2nd attempt I filled it in as I do not normally use that PC for email, only NT and charting.
I did the repair db thing & we will see how it goes tomorrow. If the problem recurs, I will manually send y'all the trace logs.
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