Problem loading chart with bar type - a type of UniRenko bars

[Austiner87]

Hi NT7 support,

I am trying to load a chart using a bar type called 'Algobars' which is a type of UniRenko bar from a third party indicator provider. every time I try to load the chart, it crashes the system (and by that I mean it just closes NT7 back to desktop). I have tried resetting and repairing the DB, but the same thing occurs. Other chart types load as normal. Asking if you can suggest any fixes, thank you!

[NinjaTrader_ShawnB]

Hello Austiner87,

Thank you for your post.

Are you seeing this behavior with other bar types? Here are steps to send the files without opening the platform. Please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Put '3237709 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.