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Playback account erased - No way to open playback.

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    Playback account erased - No way to open playback.

    Hello, I am Emmanuel. I dont know how but I erased Playback conection account. I tried on safe mode. It does not work. Tried new installation. Tried repair. Nothing work. Could you please help me?

    The message I get is ((Playback Connection: Error in opening connection Playback Connection, exception caught: Object reference not set to an instance of an object. (Panic)))

    Thank you! Greetings.

    #2
    Have you tried resetting your database?

    Comment


      #3
      Hello Emmarq25,

      Thank you for your note.

      Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3312555" in the subject line so I may investigate this matter further.
      • Open your NinjaTrader folder under Documents.
      • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      • Send the 2 compressed folders as attachments to this email.
      • Once complete, you can delete these compressed folders.
      I look forward to your reply.
      Chris Sch.NinjaTrader Customer Service

      Comment


        #4
        bltdavid Thanks for yor tip, I did it but nothing changed. Greetings!

        Comment


          #5
          Hello, NinjaTrader_ChrisSch! Thanks for the reply! I already sent you the files you asked. Greetings!

          Comment

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