Cannot log in today

[cassb]

Hi -- I have had a Dorman/ZenFire connection in Ninja Trader that has worked since November 2007. I reformatted my hard drive over the weekend and reinstalled the latest version of Ninja Trader yesterday. When I tried to log into ZenFire yesterday and today, I get an error that says "Login failed: Please check your account connection parameters and your internet connection."

I have tried a couple things:

1) Deleted the .db file and all workspaces. No luck.
2) Deleted the acct connection, repaired the db, restarted NT, recreated the acct connection. No luck.

This same account username and password worked on Friday, so I don't know what the problem is. Can you help?

Thanks,
Bryan

[NinjaTrader_VinceB]

Hi,

My guess is that your firewall reset itself after the upgrade. Please disable this and then see if you can connect.

[cassb]

Hi,

My guess is that your firewall reset itself after the upgrade. Please disable this and then see if you can connect.

Good guess --- I turned off Windows Firewall, stopped/started Ninja Trader. Still the same error message. What else can I try?

[NinjaTrader_VinceB]

Something is got reset after your upgrade. Check all other AV software and pop-up blockers as well and see if NinjaTrader is granted permission to access the internet.

[cassb]

Something is got reset after your upgrade. Check all other AV software and pop-up blockers as well and see if NinjaTrader is granted permission to access the internet.

Aren't you going to ask to see any log files? Well, here's the ZenFire one for you... what do you see in this that could help?

1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : The R|Api log file has been opened.
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp : 0012B2F4
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[0] : MML_LOG_TYPE=log_net
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[1] : MML_COMM_LINK_DEVICE=127.0.0.1:0
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[2] : MML_SSL_CLNT_AUTH_FILE=C:\Program Files\NinjaTrader 6.5\bin\Hosted\rithmic_ssl_cert_auth_params
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[3] : MML_LOC_BROK_ADDR=rz000aa.rithmic.com:64100
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[4] : MML_SSL_CLNT_CERT_FILE=C:\Program Files\NinjaTrader 6.5\bin\Hosted\rithmic_ssl_client_params
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[5] : MML_DOMAIN_NAME=rithmic_prod_retail_dmz_domain
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[6] : MML_DMN_SRVR_ADDR=rz000aa.rithmic.com:65000~rz000a b.rithmic.com:65000
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[7] : MML_LIC_SRVR_ADDR=rz000aa.rithmic.com:56000~rz000a b.rithmic.com:56000
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[8] : MML_LOGGER_ADDR=rz000aa.rithmic.com:45454
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[9] : MML_SSL_CLNT_KEY_FILE=C:\Program Files\NinjaTrader 6.5\bin\Hosted\rithmic_ssl_client_private_key
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::envp[10] : [email protected]
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::sAdmin : [email protected]
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams::sAdmCnnctPt : dd_admin_rithmic_sslc
1226331594.062000 [1852] : RApi.cpp 1.17.1.3-nto : REngineParams:Context : 00002710
1226331594.375000 [1852] : RApi.cpp 1.17.1.3-nto : The REngine has been opened.
1226331594.375000 [1852] : RApi.cpp 1.17.1.3-nto : logging in.
1226331594.375000 [1852] : RApi.cpp 1.17.1.3-nto : LoginParams : 0D4CA234
1226331594.390000 [1852] : RApi.cpp 1.17.1.3-nto : LoginParams:Callbacks : 0E673280
1226331594.390000 [1852] : RApi.cpp 1.17.1.3-nto : LoginParams::sUser : [email protected]
1226331594.390000 [1852] : RApi.cpp 1.17.1.3-nto : LoginParams::sMdCnnctPt : dd_rithmiczc
1226331594.390000 [1852] : RApi.cpp 1.17.1.3-nto : LoginParams::sTsCnnctPt : login_agent_rithmicc
1226331594.812000 [1852] : RApi.cpp 1.17.1.3-nto : AlertInfo : |||Market Data Connection Opened|1|1|0|
1226331594.812000 [1852] : RApi.cpp 1.17.1.3-nto : RCallbacks::Alert : in
1226331595.281000 [1852] : RApi.cpp 1.17.1.3-nto : AlertInfo : |||Trading System Connection Opened|1|2|0|
1226331595.281000 [1852] : RApi.cpp 1.17.1.3-nto : RCallbacks::Alert : in
1226331595.343000 [1852] : RApi.cpp 1.17.1.3-nto : AlertInfo : |||Trading System Connection Broken, Login Failed|5|2|0|
1226331595.343000 [1852] : RApi.cpp 1.17.1.3-nto : RCallbacks::Alert : in
1226331595.343000 [1852] : RApi.cpp 1.17.1.3-nto : logging out...
1226331595.343000 [1852] : RApi.cpp 1.17.1.3-nto : logging out...
1226331595.343000 [1852] : RApi.cpp 1.17.1.3-nto : logout successful.
1226331595.343000 [1852] : RApi.cpp 1.17.1.3-nto : logout successful.
1226331595.343000 [1852] : RApi.cpp 1.17.1.3-nto : logging out...
1226331595.343000 [1852] : RApi.cpp 1.17.1.3-nto : logout successful.
1226331595.359000 [1852] : RApi.cpp 1.17.1.3-nto : The R|Api log file has been closed.

[NinjaTrader_VinceB]

Bryan,

We're not qualified to read Zen-Fire logs. We could help out with one of our own.

However, please try the following first and let me know this works:
- Remove your account connection
- Exit and restart the software
- Recreate your account connection
- Connect

Let me know if this works for you.

If it doesn't send me your log from My Documents--> NinjaTrader 6.5--> Log--> log.20081110

Send it to support at ninjatrader dot com and put in the subject 'For Vince'.

[cassb]

Bryan,

We're not qualified to read Zen-Fire logs. We could help out with one of our own.

However, please try the following first and let me know this works:
- Remove your account connection
- Exit and restart the software
- Recreate your account connection
- Connect

Let me know if this works for you.

If it doesn't send me your log from My Documents--> NinjaTrader 6.5--> Log--> log.20081110

Send it to support at ninjatrader dot com and put in the subject 'For Vince'.

OK, it's sent.

Now, back to ZenFire. Since all I have is a username and password, and the "Login Failed" message, I have no idea how to find out what is failing. Do I have the wrong password? Is my account deactivated?

I would like to either contact ZenFire or whoever I'm logging in to, or go to whatever web site so I can test my login account/password there. Is there somewhere I can go to test my account and password manually instead of through Ninja Trader?