On NINJA platform start up, it then immediately aborts itself.

[Spartacus]

Hello support:

Every time I try to start up my Ninja platform, the control mgr is briefly displayed, then self terminates.
I've never made any changes to my connection which is Rithmic,
clearing firm being Ironbeam,
my account was set up so that I would explicitly connect to my ninja account after bringing the platform up.

The log contains the following:

12/8/2021 10:09:28 AM|1|4|Verifying license at primary server...
12/8/2021 10:09:28 AM|2|4|Session Break (Version 7.0.1000.42)
12/8/2021 10:09:28 AM|1|4|Current license: Type=Regular State=Verified StartDate=8/5/2009 EndDate=12/30/2098 Collective2 Dtn ESignal External Provider2 Provider3 Provider7 Replay Simulator Provider12 Provider8 Provider14 Patsystems InteractiveBrokers MBTrading Provider18 Provider19 Tda Provider4 Gain Provider21 AutomatedTrading AdvancedStrategyManagement BasicEntry Charting LiveTrading SystemDevelopment
12/8/2021 10:09:32 AM|1|2|Auto connecting to 'CQG_IRA'
12/8/2021 10:09:32 AM|1|2|CQG_IRA: Primary connection=Connecting, Price feed=Connecting
12/8/2021 10:09:33 AM|1|2|Connecting to NinjaTrader data server (hds-us-nt-001.ninjatrader.com/31655)
12/8/2021 10:09:33 AM|1|2|Connecting to NinjaTrader data server (hds-us-nt-003.ninjatrader.com/31655)
12/8/2021 10:09:37 AM|3|2|CQG_IRA: Username or password is incorrect.(LoginFailed)
12/8/2021 10:09:56 AM|1|2|Global simulation mode enabled
12/8/2021 10:09:56 AM|2|4|See advisory for information on a required upgrade for Interactive Brokers users.

I always connect to my Rithmic manually and do not auto-connect.

Can you please help?

[NinjaTrader_Zachary]

Hello Spartacus,

Thank you for your inquiry.

There are a few different reasons why this may be occurring, usually related to a corrupt or incomplete installation. It's hard to say with any certainty without knowing more diagnostic information. I'd like to review your log and trace files a bit more thoroughly. Please do not sure these on the forum and instead send an email to platformsupport(at)ninjatrader(dot)com and put 3388780 ATTN Zachary as the subject line.

Within that email, please manually attach your log and trace files using the steps below;

• On your PC, open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
• Right click on the 'log' folder and select Send To> Compressed (zipped) Folder.
• Right click on the 'trace' folder and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to the aforementioned email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.