Login failed: Unable to connect to the remote server

[Bamchens]

Hey! I need help. I created brand new demo access, but when I enter it into Ninja and try to connect, this message comes out: Login failed: Unable to connect to the remote server

[NinjaTrader_Spencer]

Hello,

Thank you for your post.

Currently, we are aware of a connectivity item when using Demo's provided by CQG to connect in NinjaTrader 7.

We are currently following up with our development team regarding this item.

In the meantime, the same Demo account will connect in NinjaTrader 8.

If you wish to upgrade, I have included our Migration Guide below for your reference:

• https://ninjatrader.com/NinjaTrader-8-MigrationGuide

Also, here is a great place for new users to start which contains many video guides that will help with initial configuration of NinjaTrader 8:

• New User Video Guide: https://ninjatrader.com/Video-Guides

Below, you will find links to some FREE publicly available resources to help you become a NinjaTrader power user:

• Live Training Webinars: http://ninjatrader.com/PlatformTraining
• NinjaTrader's YouTube Channel: https://www.youtube.com/user/NinjaTraderLLC/featured
• NinjaTrader 8 Training Playlist: https://www.youtube.com/playlist?lis...ZmVnauWXkWe0Nf
• Online Help Guide: https://ninjatrader.com/support/helpGuides/nt8/en-us/
• Video Library: https://ninjatrader.com/support/help...eo_library.htm

Thank you for your patience while we investigate.

[Bamchens]

Thank you! Are you really giving chances that the situation will recover, or are you saying out of politeness that you are solving the problem?

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

We are still currently looking into this matter.

Thank you for your patience.

[adesdios]

Hola, actualmente estoy terminando un curso del cual me facilitaron las herramientas que permiten evaluar el mercado con la plataforma ninjatrader 7, lamentablemente los indicadores no están disponibles para la version 8. Voy a evaluar otras plataformas por el momento pero seria ideal si pudieran solucionar el problema, ya que hasta el momento ninjatrader para mi es mas practica que ATAS u otras plataformas.