Kinetick problem

[rcabri]

I continue to have
Kinetick (login failed)
Kinetick Adapter L1Worker: System Format Exception.Input string was not in a correct format
Best Regards Roberto
I have these problem from yesterday Saturday 23 July to today Sunday 24 July

Mail to support server to NT
Unable to upload attachment files to support server.Please try again later. E-mail will be sent out regardless: the remote server returned an error 234 Proceed with negotiation.

[Froggy]

I can confirm this is an issue on my end as well. I sent a ticket to Kinetick, but it is the weekend, so no response has been given.

[rcabri]

good to know I am not the only one. But I would like to know if it is a general problem
Regards Roberto

[rcabri]

Froggy when you began to have these problems

[Harry]

Same problem here. Cannot connect to Kinetick datafeed, but receive error message

Socket write failed in 'L1 worker': 'Input string was not in a correct format.'

[Froggy]

Apologies for the late response. I have had the issues since Saturday morning (approx. 07/24/2022 @ 0720 CST) with continuation to now.

[jazzytrumpet]

I have the same problem.

[MiroslavH]

I have the same issue. Still not working

[jdr120]

I'm running into the same issue. Is there a trouble ticket we can refer to? Do we contact Kinetick direcly?

[MiroslavH]

Hi here is the feedback from Kinetic

Hello,

Thank you for choosing Kinetick.

We are aware the Kinetick accounts are currently unable to connect within the NinjaTrader platform. We have identified an update from our service provider and we are working with their development team to restore connectivity through the Kinetick API. I will provide an update via email once I have additional information.

We understand that the highest priority is for you to have a quality market data feed to start trading day on Monday. As a result, we can recommend a temporary workaround to connect to your Kinetick subscription using the IQFeed API. You can use your existing username and password for Kinetick to set up a connection to IQFeed by following the instructions in the link that I have provided below:

• https://www.ninjatrader.com/Connecti...nnection-Guide

You must have IQFeed Client Software version 6.1.0.20 installed before completing these steps - Download


If you no longer have access to your Kinetick password, then you can use the following link to reset the password:

• https://kinetick.com/Help#!Help_PasswordReset

Note: if you reset your password using the above link, you will also need to update the password within your Kinetick connection.

I hope to have an update soon that the underlying issue with Kinetick has been resolved.


Kinetick Customer Service