Lost data

[Bobny]

I lost all my data prior to yesterday... can I recover this data...Zen fire feed

[NinjaTrader_Jason]

Hello Bobny,

Try right clicking in the chart and select 'Reload Historical Data'.

Make sure you have enabled historical data in the Zen-Fire connection.

[Bobny]

NG

tried that but no change all tick and volume gone prior to yesterday minute ok back to 2/10

[NinjaTrader_Jason]

Can you please check if historical data is enabled in your Zen-Fire connection via Tools--Account Connections, highlight the connection and click Change.

[Bobny]

Yes it is and was prior to loss of data

[NinjaTrader_Jason]

Can you please tell me what instrument and interval is selected in the chart.

[Bobny]

Zb Zn Tf Ym 6b Zc ... Et Al

[NinjaTrader_Jason]

Can you please tell me what exact interval is selected in the chart. What expiry month is used; 03-09?

In addition, please ensure the lower left corner of the Control Center states 'Connected - *connection name*' in green.

[Bobny]

03/09 for all....55tick 177 tick 512 tick 500 volume 1000 volume 4800 volume 1 minute 5 minute 60 minute but like I said minute charts go back to 2/10/09 tick and volume yesterday

[NinjaTrader_Jason]

Can you please right click in the charts and select 'Format Data Series' window. Modify the range settings to include more historical data and click Ok. Check if the requested data is displayed in the chart.

If not, please close all charts and open up 1 brand new chart and check again.

[Bobny]

Yes that did it thankyou