no connection?

[jonbig04]

I was trading this morning and everything was fine, now I can't seem to connect with zenfire. I click the connect button and it says "Connected zenfire" but it is not highlighted in green, and there is no data. Also, I am unable to disconnect. I've closed and reopened a few times.

[jonbig04]

Also, even though it says "connected" it gives me the option to connect again

[NinjaTrader_Michael]

Hi,



Please restart your PC and attempt your connection again. Let me know what the result is.

[jonbig04]

Same result.

[NinjaTrader_Michael]

Hi,


Are you receiving an error message in your log tab?

Please remove then recreate your connection and let me know if you're able to connect.

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Then go to the Tools menu--> select Options--> select the Misc tab--> click Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

[jonbig04]

Tried the above with the same result. I click the log tab and its all greek to me, there is nothing that says "error" though. Also, I tried connecting to it twice and now it says "connected-zenfire" twice, although neither of them are highlighted in green.

[NinjaTrader_Michael]

Hi,


Have you contacted your provider to ensure your connection information is still valid? If not please do so.

[jonbig04]

Checking that now. I was fine this AM so I can't imagine anything has changed. I've double checked my passwords etc.

[jonbig04]

Hi,

All the info is correct, the problem is on my end somewhere.

[NinjaTrader_Michael]

Hello,


Please send an e-mail to support AT NinjaTrader dot com , add ATTN: Mike in the subject line and reference this post.

[elconna]

I have the same problem recently, zen-fire data feed hang frequently after US opening.

Tracing route to ip-64-202-118-1.7ticks.com [64.202.118.1]
over a maximum of 30 hops:

1 60 ms 77 ms 62 ms 218-168-176-254.dynamic.hinet.net [218.168.176.254]
2 77 ms 61 ms 77 ms hc-c76r2.router.hinet.net [168.95.91.58]
3 61 ms 77 ms 77 ms hc-c12r2.router.hinet.net [211.22.38.178]
4 77 ms 61 ms 77 ms tp-crs11.router.hinet.net [220.128.2.34]
5 77 ms 77 ms 61 ms pr04-s2.tp.hinet.net [220.128.4.97]
6 124 ms 77 ms 77 ms r02-s2.tp.hinet.net [220.128.4.78]
7 688 ms 639 ms 655 ms r12-pa.us.hinet.net [211.72.108.121]
8 248 ms 233 ms 218 ms ge4-10.ar1.pao1.us.nlayer.net [69.22.153.33]
9 671 ms 686 ms 936 ms tge3-1.ar1.sfo1.us.nlayer.net [69.22.143.114]
10 718 ms 717 ms 686 ms tge1-1.ar1.slc1.us.nlayer.net [69.22.142.98]
11 296 ms 264 ms 265 ms xe-2-1-0.cr1.ord1.us.nlayer.net [69.22.142.101]

12 * 780 ms 780 ms 111.xe-3-3-0.cr1.ord1.us.scnet.net [216.246.88.162]
13 733 ms 718 ms 718 ms v21.ar1.ord1.us.scnet.net [216.246.95.243]
14 702 ms 765 ms 733 ms ip-64-202-118-1.7ticks.com [64.202.118.1]

111.xe-3-3-0.cr1.ord1.us.scnet.net looks like a bottleneck.

[NinjaTrader_Michael]

Hello Elconna,



Please visit the performance tips link provided as this usually helps customers with inquiries similar to yours.


http://www.ninjatrader-support.com/H...anceTips1.html