Blank charts

[ag987654321]

Guys,

My NT is failing to create charts for any instruments.
My workspace is comprised of only one graph and one Market Analyzer.
Instruments and history are shown in the Market Analyzer but nothing is showing in the chart.

There are no error messages in the log and i have full logging on.

I have rebuilt the database but to no avail. Any suggestions?

Thanks in advance

Alex

[ag987654321]

There is an additional issue as well as i have a number of strategies which run in back test and optimization and which when deployed live (in sim) markets do not seem to be entering any orders.

[NinjaTrader_RJ]

Hello Alex,

Thank you for your note.

1.) Please try the following to correct your charts and test a NEW chart with no indicators between each step:

Please try repairing your database:
1. Go to Tools --> Options --> Misc --> Repair DB
Please try repairing your NinjaTrader Installation:
1. Shut Down NinjaTrader
2. Go to Uninstall Programs in the Windows Control Panel
3. Select NinjaTrader and hit the "repair" or "change" button and follow the instructions to repair the installation.
If that does not work, try renaming your database:
1. Shut Down NinjaTrader
2. Go to \Documents\NinjaTrader6.5\db
3. Rename the file NinjaTrader.mbd to OldNinjaTrader.mbd

2.) After trying the steps above, test your backtest again. Try usingt the default strategies such as sampleMACrossover and let me know if that enters trades, if not, let me know who you are connecting to and what instrument you are trying to backtest with.

[ag987654321]

RJStein,

Your suggestion worked beautifully..almost.
I was able to draw a chart.

I then started loading strategies.. i have a whole bunch of Eurodollars that I use against a single strategy but as I was working through the list of contracts an error message popped up saying that I had encountered an error that I would need to shut down my NT and that the error had been written to the trace file.

As soon as this happened charts are no longer able to be drawn

Can you help?

[NinjaTrader_RJ]

Hi Alex,

Go to Help --> Mail to Support in the Control Center to send in your trace and log files for review.

Please put to the attention of Ray Stein and reference this thread in the subject.

Thank you!

[ag987654321]

on it's way.. thanks so much Ray

[ag987654321]

Ray.. I am getting an error 202 and did not send.. now when I try to send the file it says file does not exist?

[NinjaTrader_RJ]

Weird,

Try attaching the files directy to an email from your personal account. Send it to Support AT NinjaTrader DOT com.

Trace File: \Documents\NinjaTrader6.5\trace\(date of issue)
Log File: \Documents\NinjaTrader6.5\log\(date of issue)

[ag987654321]

Have sent the trace file but the log file is 500 MB uncompressed and even compressed is 25BM which is above the email limit for gmail. Is that normal?

[NinjaTrader_RJ]

Hi Alex,

That is NOT normal... would you be willing to try a complete uninstall?

I will provide instructions through email.

[TurboSam]

Ray, I also need to do a complete unistall/reinstall. I tried the Windows add/remove program process, but upon the reinstall, there were data connections and instruments still preseent. Could you please send me the instrucations? Also, one thing I may need to test is v 6.5.1000.7 if .8 doesn't work... If so, would the unstall instructions work for that too?

Thanks

Sam

[NinjaTrader_RJ]

Ray, I also need to do a complete unistall/reinstall. I tried the Windows add/remove program process, but upon the reinstall, there were data connections and instruments still preseent. Could you please send me the instrucations? Also, one thing I may need to test is v 6.5.1000.7 if .8 doesn't work... If so, would the unstall instructions work for that too?

Thanks

Sam

Hi Sam,

COMPLETE UNINSTALL:
Uninstall NinjaTrader 6.5 from the Windows Control Panel under Add/Remove Programs.
Then delete the folder NinjaTrader 6.5. The folder is located under Start Menu--> My Documents--> NinjaTrader 6.5.
Next, search your computer for any NinjaTrader related files or folders and delete them.
After this delete any temporary internet files and windows temporary files. Open up Internet Explorer and click Tools--> Internet Options and Delete Cookies and Files

Now reboot your PC and download our latest production release from here:

http://www.ninjatrader.com/webnew/download_trading_software.htm

Note: You want to Run the software, not Save.

After the download enter your license under Help--> License Key and restart NinjaTrader. Create a new connection: http://www.ninjatrader.com/webnew/su...tionguides.htm