1. The PC
I have a 2.3Ghz Pentium 4 desktop PC running Windows XP
Stripped down. No firewall. No virus on. No games. No Skype etc etc.
All drivers up to date.
All Windows updates updated.
Scanned daily for Malware and viruses. Cleaned registry etc.
4Gb RAM, swapped out to check for bad sticks.
2. The connection
Cable internet with speeds in excess of 11Mb.
No packet loss according to extensive testing with Axence Net Tools 4.0
Modem > Netgear router > PC via ethernet. No wireless.
Router latest drivers/firmware.
3. The software
FRESH install of NT 1000.9 from a fresh download, after having uninstalled every trace of old NT, including 6.5 folder in Documents and Backups. Restart.
No 3rd party indicators or strategies. Nothing restored into setup from previous backups.
Templates rebuilt from ground up, using default NT indies.
Mirus Futures live NT licence. No other data providers.
4. The problem
It takes up to 7 minutes to load a single chart.
In live trading, my charts redraw up to 15 seconds LATER than colleagues I'm trading realtime with around the country, via voice skype. Orders I submit are being picked up at the 'correct' price, but way different to that shown on my chart. Lost $300 today as a result.
Indicators (like MACD) are plotting different values to my fellow traders until I disconnect, "repair DB" in tools > options > misc and reconnect. Then, (after a 7 minute wait for fresh data) and for a short while, our charts match. But they soon go out of sync again.
I can't trust a single chart or candle and so cannot trade.
I can't understand why NT takes SO LONG to load a simple chart of ES with a MACD and Stochs on.
I'm VERY frustrated and losing money (money-making opportunities).
I've had Zen tech support tap into my system via remote access and they say "everything looks fine". But it is NOT. They could care less.
Is there anyone out there who would please be willing to help a fellow trader find the cause of this horrendous problem? As a predominantly Mac-savvy guy, I cannot get deep with Windows on my own.
What other things can I possibly/questions can I possibly ask to get back to being able to trade?
Should I downgrade to an earlier version of NT?
Any help greatly appreciated.
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