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Pivot44,
Please let us know what the error message is when it happens again. If you can, please take a screenshot and send it over.
If you don't know how to generate a screenshot, you can follow the instructions from the link below:
http://www.ninjatrader-support.com/activekb/questions/6/How-Do-I-Create-a-Screen-Shot%3F
Also let us know what version of NT you are using. You can check under Help--> About
Vince
Vince B.NinjaTrader Customer Service
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Pivot44,
Assuming you are using V5, you can find the log here:
C disk--> Program Files--> NinjaTrader5--> Log--> Log.20070305
Please send it to [email protected] and put in the subject header 'For Vince'.
Vince
Vince B.NinjaTrader Customer Service
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Pivot,
Please send your log to vincent at ninjatrader dot com and I will take a look at it. Also check if you have set up your commissions correctly and it 'Apply commission to P/L calculations' is checked under Tools--> Options--> General tab.
Vince
Vince B.NinjaTrader Customer Service
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Hi Pivot,
We are trying to investigate your issue, but I'm unable to find the log you sent over. Can you send a note to vincent at ninjatrader dot com and then enter your name.
Then I also have your email address and can look it up in my old emails.
Can you also zip the trace file and send it over. The trace can be found here:
Start menu--> My documents--> NinjaTrader6--> Trace
Vince
Vince B.NinjaTrader Customer Service
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