Can't Connect

[dancorcal]

Just moved NT to new computer. Now I can't connect to ZENFIRE. Here is the trace:

2009-07-07 14:10:11:254 (amplive) Hosted.Adapter.Cleanup0
2009-07-07 14:10:11:254 (amplive) Hosted.Adapter.Cleanup1
2009-07-07 14:10:11:254 (amplive) Hosted.Adapter.Cleanup2
2009-07-07 14:10:11:254 (amplive) Hosted.Adapter.Cleanup9
2009-07-07 14:10:11:254 (amplive) Cbi.Connection.ConnectNow9 ok
2009-07-07 14:10:11:254 (amplive) Cbi.ConnectionStatusEventArgs.Process: Connecting Connecting
2009-07-07 14:10:11:254 (amplive) Cbi.ConnectionStatusEventArgs.Process: Disconnected Disconnected
2009-07-07 14:11:48:320 (Unknown) Cbi.Connection.Connect0 Disconnected assembly=6.5.1000.11 date=7/7/2009
2009-07-07 14:11:48:320 Cbi.Connection.Connect9
2009-07-07 14:11:48:320 (amplive) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Connecting Connecting NoError
2009-07-07 14:11:48:320 (amplive) Cbi.Connection.ConnectNow1: DataConnection=True
2009-07-07 14:11:48:320 (amplive) Cbi.Connection.ConnectNow2
2009-07-07 14:11:48:320 (amplive) Cbi.Connection.ConnectNow.CreateLoader
2009-07-07 14:11:48:320 Server.Client.Connect
2009-07-07 14:11:48:335 Server.Client.Loop0-0: 64.202.118.132/31654
2009-07-07 14:12:09:273 ERROR: Unable to connect to NinjaTrader data server (64.202.118.132/31654): No such host is known
2009-07-07 14:12:09:273 (amplive) Cbi.Connection.ConnectNow.Connect
2009-07-07 14:12:09:273 Server.Client.Close
2009-07-07 14:12:09:273 (amplive) Hosted.Adapter.Connect: User='[email protected]' DomainName='rithmic_prod_retail_dmz_domain' AdmPoint='dd_admin_rithmic_sslc' MdPoint='dd_rithmiczc' TsPoint='login_agent_rithmicc' BrokerAddress='rz000aa.rithmic.com:64100~:0' DomainAddress='rz000aa.rithmic.com:65000~rz000ab.r ithmic.com:65000' LicenseAddress='rz000aa.rithmic.com:56000~rz000ab. rithmic.com:56000' LoggerAddress='rz000aa.rithmic.com:45454~:0'
2009-07-07 14:12:09:273 (amplive) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Disconnected Disconnected LoginFailed Unable to login (10004)
2009-07-07 14:12:09:273 ERROR: amplive: Unable to login (10004)(LoginFailed)


Please don't tell me to check the username and password. I have a dozen times with multiple accounts and nothing works. I have disable the local firewall and antivirus. I do have a corporate firewall that can't be disabled, but I can open ports if anyone knows the ones to open. HELP

[NinjaTrader_Kyle]

Hello dancoral,

Thank you for your post.

Likely the corporate firewall is responsible for this issue.
NinjaTrader submit HTTPS requests to www.ninjatrader.com, www.ninjatrader-support.com and www.ninjatrader-support2.com. In addition broker/provider software would connect to their servers which would be beyond our control. However, the respective broker/provider should have the information available. For some setups you could find that information in the account connection wizard.