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can't switch to live account on chart nor on dom

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    can't switch to live account on chart nor on dom

    hi. as in the picture, I found today that the account drop down box is gray. I have a live license and I could use live acount before. what should I do?
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    #2
    Hello leontancfa,

    Please ensure your live license is entered at Help-->License Key.

    Connect to your live connection.

    Go to Control Center-->File and uncheck 'Global Simulation Mode'.

    You will now be able to select your live account in all NinjaTrader order entry windows.

    Let me know if this will not work for you.
    JasonNinjaTrader Customer Service

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